Case Study | Replatforming to Salesforce

Leading UK Electronics Retailer- A case study from Spike

THE SOLUTION

  • Owned & established the quality vision & process/technical capability to prove the platform and all future change across all elements of the ‘path to
    live’ testing.
  • Managed multi-vendor delivery to aggressive timescales
  • Transformation scope covered:
    – End-to-end functionality
    – Performance & page speed
    – Operational readiness
    – Security
    – Business Acceptance
    – Test implementation for continuous improvement

THE CLIENT

This international brand founded in 1884, is a leading omnichannel retailer of technology products and services, operating online and 823 stores in 8 countries.
Their full range of services and support is intended to make it easy for customers to discover, choose, afford and enjoy the right technology for them. We therefore work hard to keep their technology working beautifully.

THE CHALLENGE

Replatforming four websites to Salesforce:

  • Resolve customer loss from bad UX
  • Downtime prevention
  • Tech stack advice & updates
  • Transformation to maintain and grow market position
Add to LinkedIn