Case Study | Quality Transformation

Case Study. Quality Transformation.

THE SOLUTION

  • Created a quality vision to plan for the most effective transformation.
  • Managed the delivery, QA and rollout of personalised US delivery
  • Superior delivery proposition with warehousing tested as part of the E2E testing phase.

THE CLIENT

They have over 25 million active customers, 40% of which are based in the UK. The website sells over 850 brands and ships to 196 countries. A 100% digital retailer with over 6.9 million followers on Instagram with a net income £472 million.

For this project we focused on an overall transformation of their quality, kicking off the project with a quality vision process resulting in clarity around priorities. We concentrated on personalised journeys and confidence in faster deliveries.

THE CHALLENGE

Transformation of operations focussed on personalisation, speed and warehousing to maintain & grow the current customer base.

Add to LinkedIn