Case Study | Salesforce Quality Transformation

Salesforce Quality Transformation

THE SOLUTION

  • Multi-vendor delivery for overall quality and quality governance
  • Managed complex Salesforce implementation – the largest Salesforce Commerce Cloud scale & scope this vendor had experienced.

THE CLIENT

Salesforce Quality Transformation can be complex, Spike hold the keys to success.

This client is the UK’s largest retailer of motoring and cycling products and services with online sales accounting for around 44 % of their income.

It was founded in 1892 with over 10,000 employees. They operate around 465 stores, with an operating income of £89.8 million.

THE CHALLENGE

As part of their digital transformation programme, the objective was made clear. “We need to go live with confidence, and we can’t do this currently”.

We stepped in to ensure a quality transformation, implement Salesforce, resolve issues with payments and accelerate automation capabilities.

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