We are guided by core principles


Spike is undaunted by size, urgency, or complexity - always pushing forward, fearlessly to lead the market in digital retail confidence.

Delivery confidence

A constant drive to provide customers with the comfort of ‘Spike delivery confidence’ through pragmatic leadership and the application of broad and finely tuned measures.


Spike embrace the exciting possibilities of technology with an eager and inquisitive mind, accelerating and optimising the retail world's technical possibilities.

A proven approach, perfecting interactions and transforming performance

Our core services

Strategic Thinking

We advise the leading global retail brands on a daily basis so we know what good looks like. We will help you to build and implement the right quality strategy for your business.

Quality Leadership

Our teams land with the experience and playbooks to implement industry-leading tools and processes and make your change programmes a success.

Visibility & Metrics

"If you don't measure it, you can't improve it". We make progress and quality clearly visible with easy to understand dashboards and analytics.

Sustainable Operation

Spike's experience and methods allow us to train your teams to maintain change at the highest level of quality in the long term.

Build Engineering

You need the right tools and processes in place to go fast. We work with the latest technologies and will shape your continuous integration pipeline with quality baked in from the start.

Performance Engineering

Developing solutions with performance in mind mitigates against performance issues found late which are extremely problematic and costly to resolve.

End to End Quality

We approach end to end quality in a unique way by “proving the stripe”, going as far as possible as early as possible to reduce time to market without compromising on quality.

Path to Production

The path to production is critical to enabling siloed change to move out of the factory and into production. Ours is proven to validate multi-platform change in the most expedient manner.

Performance & Speed

People do not wait on a slow website with so much competition in the market. Its simple - talk to the experts if you want a faster website and higher revenues.

Operational Readiness

With so many moving parts, it’s critical to ensure your tech is resilient, recoverable and ready for customer use and that you have the technical, people and process capability to keep it alive.

Early-life Success

Spike support you through the early-life of your new system, ensuring all the lessons learned in testing are carried into real-world operation and also completing the circle of dev to ops.

Production Performance & Optimisation

Some things just can't be simulated in a synthetic world. Spike's shift-right activities focus on learning from the real-world to improve conversion and reduce abandonment.