About Us

Our clients are retailers heavily reliant on technology to run their business, who are striving to grow and understand the importance of aligning technology with their goals.

They value a trusted, collaborative partnership and are ready to embark on a journey towards better outcomes and are open to working closely with us to achieve success.

We have worked with a wide range of retailers, including those in fashion, electricals, luxury and lifestyle goods, and personal care as well as supply chain, logistics and delivery. As a team we have worked end to end across retail platforms from e-commerce and front-end POS and all supporting systems that make up a modern retailer's tech stack (and a lot of legacy tech along the way!).

We have developed our FLOW System to ensure you can launch technology change with confidence.

In our Focus stage we start with an in-depth analysis of your technology landscape and your approach to validating and proving tech change. Through a co-creative process, we then craft a Clarity of Vision Blueprint as your roadmap of activities needed to accelerate the flow of tech change.

We can then help you to move into Launch and Optimise activation phases which ensure that the blueprint is executed correctly and you build towards delivering future change at pace and scale.

Our most successful clients have seen dramatic growth in revenue and average order value, improved end user performance, faster sales cycles and increased customer loyalty. Equally we have also helped them reduce the cost of testing and rework, literally saving millions of pounds. Both facets combine to a significant bottom-line improvement.

Our co-creation process involves all key stakeholders, ensuring buy-in and alignment from the outset. We rigorously test our recommendations against your team's feedback and your tech strategy to mitigate risks and ensure that the final blueprint resonates with you and your internal sponsors.

We're there for your long term succcess by helping you use technology better to drive customer loyalty and sales as well as to reduce the cost of change delivery.

Immediate success is measured through tangible outcomes like reduced outages, less rework, right first-time deployments and increased deployment frequency.

A stable foundation with a solid approach to deliver technology change also gives you the confidence to lead the market through innovation and excellence, and to maintain predictable costs.

Our goal is to be your long-term partner, but equally we're not hanging around once we've taken you to the point where you no longer need us!

The first stage is a Clarity of Vision Blueprint exercise which is done in under 30 days. We commit to have you well on the way to Go-live Certainty at Speed within 6 months. 

The actual time we work together will of course depend on scope and complexity and how amenable you are to upping the pace of change. We will always be super clear and open on the effort required and ensure we deliver value for your budget.

We will set clear milestones where you can take things forward yourself and after a clear Wrap phase we can package, handover and train your team to keep things moving.

Once things are moving well though, most clients then work with us on subsequent iniatives and further optimisation. Some keep us on a project by project basis, others have transitioned into a managed service where we operate testing for you on an ongoing basis. 

Whichever way is right for you, we always work closely with your team to ensure the final position is not only compelling but also actionable.

Spike are the only UK Change Flow Maximisation Experts for Retail Technology. We're dedicated to solving the problem of the QA phase becoming the bottleneck when deploying any change to complex retail tech platforms.

Our unique FLOW System is our methodology and ensures that every aspect of your change testing is aligned and driving results and value.

Our pricing is tiered depending on the depth and duration of the engagement and different levels of complexity and support.

Our Clarity of Vision Blueprint exercise is a fixed price basis, other engagements can be on either daily T&M or managed service terms.

Longer term we can also move you away from time-based contracts to an output-basis and shared risk and reward models.

We engage all key stakeholders from the start, ensuring their input and buy-in throughout the process. This helps create a final position that not only resonates with your internal sponsors but is fully supported by your team.

Our people are the key to this, they bring seriously good experience in testing, quality assurance and quality engineering improvement for retail. We work hand in hand with your teams in the Focus stage with the blueprint being the outcome from a transparent co-creation process. Our activation phases always find quick wins that demonstrate the value of the new direction and clear comms ensures that the entire team is aligned and confident in the new direction.

Ideally you will love the blueprint identified during our Focus phase and are ready to move on to activation in Launch and then Optimise.

When establishing the blueprint we will have defined the actions required and provided options on how to proceed by either doing yourself or working with our teams for hands-on help and ongoing tactical guidance to ensure that the blueprint remains relevant and actionable.