Built from scratch to land a complex global ERP on time

 

A new approach to testing, built from the ground up, allowed Lovehoney to cut testing cycles from 12 weeks to 12 hours...


The challenge

Lovehoney, a global brand that had grown through acquisition, needed:

  • A single ERP platform to consolidate multiple global entities and replace legacy operations.
  • End-to-end testing coverage spanning Salesforce Commerce Cloud, NetSuite and all downstream systems.
  • Protection for an already-live Canadian NetSuite instance while onboarding the new UK entity.

Our approach

  • A programme-wide test strategy covering Salesforce Commerce Cloud, NetSuite ERP, Order Management, Warehousing and Finance.
  • True end-to-end automation following real customer journeys from storefront through to fulfilment and finance.
  • A dedicated regression pack for the existing Wow Tech (Canadian) entity to safeguard live operations throughout.

Impact

  • Testing time reduced from 12 weeks to 12 hours, a 97% reduction, enabling faster issue resolution and greater release confidence.
  • Over 1,200 automated end-to-end test cases created across storefront, NetSuite, OMS and WMS.
  • 10,500 testing days saved through robust test automation.

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97% reduction in testing time

10,500 testing days saved

1,200+ automated end-to-end test cases

"I find it hard to identify just one thing you do well. But if pushed, it would have to be accountability. I have lots of suppliers working for me and when things get tough (as they always do at some point in big projects) I often find their problems becoming mine.

With your team, that doesn’t happen. There's no panic, responsibility is never ducked, and I never become the 'delivery person of last resort'. Such a refreshing change!"

Julian Harrison, Head of Technology, Lovehoney

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