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What retail tech leaders are talking about: Retail Jam 2026
A day at Knebworth Park. Two roundtables, dozens of frank conversations, and one big question hanging over the room: what happens to quality when AI...
1 min read
Steve Dennis Aug 7, 2025 11:45:54 AM
For too long engineers have contended with “black boxes” —technologies whose internal workings are opaque. You see the data go in and the results come out, but what happens in between is hidden. This is especially risky now, as large language models (LLMs) and AI systems expand across industries. The end of the SDLC is being called out in the clickbait that is LinkedIn, but truly there is a looong way to go here, and we are here for the full journey.
Today’s AI models use billions of parameters. Their complexity often outpaces our ability to explain their decisions—even for their creators. The result? We are seeing some widespread confusion on how to integrate or trust these tools.
Swapping one black box for another is common—think legacy mainframes upgraded to proprietary cloud platforms, or old code replaced with third-party APIs.
Transparency isn’t just idealism—it’s essential risk management.
Black boxes may be tempting shortcuts, but successful, resilient engineering demands visibility. The era of AI only intensifies this need—so insist on transparency at every step.
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A day at Knebworth Park. Two roundtables, dozens of frank conversations, and one big question hanging over the room: what happens to quality when AI...
1 min read
Bodyshopping, that glorious era when tech companies billed clients by the kilo of developer, is finally wheezing its last breath. For years, the...
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To quote Top Gun: “I feel the need … the need for speed!” This is what every business and IT leader should be thinking about when it comes to...
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As an IT leader you know that getting quality software to market faster maximises business value. Your teams need to focus on delivering accuracy and...
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If something is broken, we fix it. If we don’t know how, then we take the time to learn and develop our skills. That’s the exact mindset every...
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In our recent article around the “good enough” debate, we explored the tension between speed and quality in retail digital delivery. If you’re...