5 min read
Steve Dennis - 9 November 2026
You're about to put AI in front of your customers. A recommendation engine, a chatbot handling returns, an agent managing pricing in real time. The technology is ready. But is the governance around it ready too?
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4 min read
Steve Dennis - 15 July 2026
Earlier in this series, we introduced the change champion as one of the most effective tools for managing UAT risk on large retail technology...
3 min read
Steve Dennis - 2 July 2026
A day at Knebworth Park. Two roundtables, dozens of frank conversations, and one big question hanging over the room: what happens to quality when AI...
3 min read
Steve Dennis - 20 May 2026
UAT becomes a bottleneck because it’s asked to do the wrong job. Business users arrive late in the programme to a system that hasn’t been properly...
5 min read
Steve Dennis - 14 May 2026
For most retailers, moving to Shopify looks straightforward on paper. The front end is clean, the configuration is fast, and the platform's...
4 min read
Steve Dennis - 27 April 2026
Two days at ExCeL London. Hundreds of conversations across retail tech, AI and transformation. Here's what we're still thinking about.
3 min read
Steve Dennis - 16 March 2026
In our recent article around the “good enough” debate, we explored the tension between speed and quality in retail digital delivery. If you’re...
2 min read
Steve Dennis - 12 September 2025
System integrators (SIs) have long played dual roles in enterprise technology projects: not only do they build and deliver software solutions, but...
