OUR THINKING

The questions retail technology teams are actually asking.

We publish what we learn from the programmes we run - the patterns, the problems, and the things worth knowing before they become expensive. No filler.
 
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Performance

Futuristic blue dashboard comparing site speed and AEO performance metrics

3 min read

Site Speed and AEO – An Unanswered Question

The Enduring Paradox of Site Speed in the Age of Conversational Search The digital landscape is undergoing a seismic shift, one that fundamentally...

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Peak paranoia is real. Here's how to use it. Article title over a teal data waveform

3 min read

Peak paranoia is real. Here’s how to use it.

Spoiler: this is pattern recognition, not panic.

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Futuristic dashboard of AI analytics screens, illustrating AI chatbots for performance testing analysis

5 min read

AI Chatbots for Performance Testing Analysis

As performance testing becomes more data-intensive, analysing the results quickly and accurately is crucial for maintaining optimal website speed and...

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4 min read

Black Friday - Optimising Peak!

This article was written in 2023 and while being accurate at the time, please see The Peak Survival Guide for our current thinking on peak readiness....

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Orange arrow rising against a dark brick wall, with the words Quality Performance

4 min read

Quality Performance is critical when all customers will tolerate is immediacy

Quality Performance is critical when all customers will tolerate is immediacy

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Hand holding a payment card with the text Retailers lose £656M in the last mile, quality reduces cart abandonment

2 min read

Cart abandonment

UK Retailers are losing up to £656m

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3 min read

Core Web Vitals...don’t forget about Desktop!

Edit: May 2024: Google have replaced their FID measure discussed below with INP, Interaction to Next Paint - the content below is largely correct...

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Warehouse worker moving stock down a busy aisle, illustrating an online marketplace preparing for peak trading

New case study - how an online marketplace smashed their peak!

Our latest case study is available and talks through the work we did with a major online marketplace to ensure they were ready for Black Friday and...

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Shoppers hurrying along a busy high street, illustrating the need for fast ecommerce web page speed

4 min read

Web page speed: Keeping your ecommerce website turbocharged

For most ecommerce sites 2020 has allowed an ever rising influx of customers to flock online and buy pretty much everything they want or need as...

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