OUR THINKING

The questions retail technology teams are actually asking.

We publish what we learn from the programmes we run - the patterns, the problems, and the things worth knowing before they become expensive. No filler.
 
You can also stay updated by following us on LinkedIn. And each month or so we publish our ctrl_freaks newsletter, sign up!
 

 

Tangle of white cables on a black background, illustrating the need to streamline end-to-end retail systems

1 min read

Streamline End-to-End

Picture of Darryl Kennedy Darryl Kennedy - 9 September 2022

Streamline End-to-End

Retail Industry & Technology
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Person using a laptop with a coffee beside them, illustrating the evolution of ecommerce

2 min read

The Evolution of e-commerce

Picture of Steve Dennis Steve Dennis - 9 September 2022

The Evolution of e-commerce

Retail Industry & Technology
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Shoppers browsing colourful clothing rails in a busy H&M store

4 min read

Transformation triumph in a crisis for H&M

Picture of Steve Dennis Steve Dennis - 23 August 2022

Transformation triumph in a crisis for H&M

-Land Big Change- Retail Industry & Technology
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Blue light trail forming an infinity loop, illustrating frustration-free customer engagement

4 min read

Frustration-Free Engagements

Picture of Steve Dennis Steve Dennis - 15 July 2022

Successful Retailers Build Frustration-free Engagements with their Customers.

Retail Industry & Technology -Scale for Peaks-
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Shopper holding a smartphone showing a retail app, illustrating retailer technology spend

1 min read

Retailer Tech Spend - Transformation

Picture of Steve Dennis Steve Dennis - 6 July 2022

Retailer Tech Spend - Did you know?

-Land Big Change- Retail Industry & Technology
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2 min read

Phone/AR Tech Insights

Picture of Steve Dennis Steve Dennis - 6 July 2022

Phone Tech moves to AR glasses, which means big changes for Retail!

Retail Industry & Technology AI
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Side profile of a face lit in green, blue and pink light, illustrating facial recognition payments in retail

2 min read

Making Your Face Pay

Picture of Darryl Kennedy Darryl Kennedy - 7 June 2022

Biometric authentication could secure over $2.5 trillion in mobile transactions by 2024 if things carry on as they are.

Retail Industry & Technology AI
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Rail of colourful jackets in a clothing store, illustrating global perspectives on digital retail

3 min read

Friction Free With New Priorities

Picture of Steve Dennis Steve Dennis - 27 April 2022

According to Gartner: “By 2025, organizations offering unified commerce experience, by moving customers, without friction through purchase journeys,...

Retail Industry & Technology
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3 min read

Core Web Vitals...don’t forget about Desktop!

Picture of Mike Forshaw Mike Forshaw - 6 April 2022

Edit: May 2024: Google have replaced their FID measure discussed below with INP, Interaction to Next Paint - the content below is largely correct...

Performance Retail Industry & Technology
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Diagram of four golden rules for retail technology transformation: start early and move fast, keep scope tight, clear the runway, build for the future

1 min read

The 4 Golden Rules for pain-free technology transformation

Picture of Steve Dennis Steve Dennis - 22 November 2021

We are delighted to support the retail industry as an associate partner of the British Retail Consortium.

-Land Big Change- Retail Industry & Technology
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