Our Latest Thinking

Here, you’ll find our thoughts and observations on the retail sector and retail testing, plus tips and tricks for you and your team.

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3 min read

Operational Readiness

What is Operational Readiness & how do we get there?

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4 min read

Quality Performance is critical when all customers will tolerate is immediacy

Quality Performance is critical when all customers will tolerate is immediacy

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1 min read

AI-Powered Technology is Fundamentally Changing Retail

AI-Powered Technology is Fundamentally Changing Retail As AI-powered technology continues to evolve, we can expect to see even more innovation in the...

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3 min read

Customer Lifetime Value – Getting Loyalty Right – H&M

Customer Lifetime Value, Getting Loyalty Right H&M

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3 min read

Bringing Retail Technology To Life - Assurance & Confidence

Bringing Retail Technology To Life - Assurance & Confidence Our role is to bring retail technology to life, which in short means providing confidence...

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2 min read

Personalisation needs Quality Tech, Intelligence & Trust or its Pointless

Personalisation needs quality tech, intelligence & trust or it's pointless

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3 min read

Enforce Decisions with Quality Governance

Enforce Decisions with Quality Governance

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2 min read

Cart abandonment

UK Retailers are losing up to £656m

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2 min read

Quality Vision

Quality is built in not bolted on!

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5 min read

The NikePlus Review

Customer Lifetime Value – Mastering Loyalty. The NikePlus Review

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